IN PATIENT CARE SERVICES

ADMISSION COUNTER

Our Admission Counter is located at 4th floor. Appointments for admission are made during your visit to the consultant’s clinic. Planned admission can be made through Admission counter from 8.30am till 5.00pm. Emergency admissions are made through the Accident & Emergency Services at 1st floor. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the Accident & Emergency Services.

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Packet
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.


Operating hours for the Admission Counter:

Monday – Friday : 8.30am – 5.00pm

Saturday : 8.30am – 12.30pm

Sunday & Public Holidays : Closed

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ADMISSION COUNTER
BEFORE & AFTER YOUR HOSPITAL STAY

Preparing your hospital admission. You will be referred for admission registration at Admission Counter, 4th floor during office hours (8:30am to 5:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission:

  • Documents:
    1. Identity Card or Passport or Birth Certificate
    2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes

close
BEFORE & AFTER YOUR HOSPITAL STAY
ADMISSION COUNTER

Our Admission Counter is located at 4th floor. Appointments for admission are made during your visit to the consultant’s clinic. Planned admission can be made through Admission counter from 8.30am till 5.00pm. Emergency admissions are made through the Accident & Emergency Services at 1st floor. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the Accident & Emergency Services.

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Packet
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.


Operating hours for the Admission Counter:

Monday – Friday : 8.30am – 5.00pm

Saturday : 8.30am – 12.30pm

Sunday & Public Holidays : Closed

close
ADMISSION COUNTER
BEFORE & AFTER YOUR HOSPITAL STAY

Preparing your hospital admission. You will be referred for admission registration at Admission Counter, 4th floor during office hours (8:30am to 5:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission:

  • Documents:
    1. Identity Card or Passport or Birth Certificate
    2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes

close
BEFORE & AFTER YOUR HOSPITAL STAY
DISCHARGE SERVICES

You will be discharged upon your consultant’s advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs.

close
DISCHARGE SERVICES
Patient Accommodations
KPJ Perlis Specialist Hospital is equipped with 90 beds (For first phase 21 beds only), both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

ROOM NORMAL RATE (RM)
SINGLE ROOM 250.00
2 BEDDED 150.00
4 BEDDED 80.00
LABOUR ROOM 50.00
NURSERY 60.00

* All rates shown here are not inclusive of government tax. Also, all rates quoted are subject to revision from time to time by KPJ Perlis Specialist Hospital.

** ALL ROOM RATES ARE INCLUSIVE OF MEALS

– All room rates are inclusive of meals with advice from your doctor.
– All rooms are fully air-conditioned with attached bathroom, TV.

close
PATIENT ACCOMMODATIONS
DISCHARGE SERVICES

You will be discharged upon your consultant’s advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs.

close
DISCHARGE SERVICES
Patient Accommodations
KPJ Perlis Specialist Hospital is equipped with 90 beds (For first phase 21 beds only), both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

ROOM NORMAL RATE (RM)
SINGLE ROOM 250.00
2 BEDDED 150.00
4 BEDDED 80.00
LABOUR ROOM 50.00
NURSERY 60.00

* All rates shown here are not inclusive of government tax. Also, all rates quoted are subject to revision from time to time by KPJ Perlis Specialist Hospital.

** ALL ROOM RATES ARE INCLUSIVE OF MEALS

– All room rates are inclusive of meals with advice from your doctor.
– All rooms are fully air-conditioned with attached bathroom, TV.

close
PATIENT ACCOMMODATIONS

OTHERS INFORMATION

CONCERNS & COMPLAINTS
If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJ Perlis Specialist Hospital a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: info@kpjperlis.com
Tel: +604-970 7777
Fax: +604-970 7788

close
CONSERNS & COMPLAINTS
SAFETY & QUALITY

Patient Safety
Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Security door access system at all the entrances to wards
  • Fire resistant materials are used in the building under the strict supervision of Fire & Rescue Department of Malaysia (Jabatan Bomba dan Penyelamat Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay
KPJ Perlis specialist hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire & Rescue Department of Malaysia (Jabatan Bomba dan Penyelamat Malaysia).

KPJ Perlis Safety Goals
KPJ Perlis specialist hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients is the at the centre of our care provision and is the most important member of KPJ Perlis specialist hospital safety goals.

We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation.

In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.

If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don’t have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

close
SAFETY & QUALITY
PATIENT FOOD SERVICES

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:

Breakfast 7.00am
Lunch 12.00pm
Dinner 6.00pm

close
PATIENT FOOD SERVICES
CONCERNS & COMPLAINTS
If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJ Perlis Specialist Hospital a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: info@kpjperlis.com
Tel: +604-970 7777
Fax: +604-970 7788

close
CONSERNS & COMPLAINTS
SAFETY & QUALITY

Patient Safety
Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Security door access system at all the entrances to wards
  • Fire resistant materials are used in the building under the strict supervision of Fire & Rescue Department of Malaysia (Jabatan Bomba dan Penyelamat Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay
KPJ Perlis specialist hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire & Rescue Department of Malaysia (Jabatan Bomba dan Penyelamat Malaysia).

KPJ Perlis Safety Goals
KPJ Perlis specialist hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients is the at the centre of our care provision and is the most important member of KPJ Perlis specialist hospital safety goals.

We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation.

In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.

If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don’t have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

close
SAFETY & QUALITY
PATIENT FOOD SERVICES

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:

Breakfast 7.00am
Lunch 12.00pm
Dinner 6.00pm

close
PATIENT FOOD SERVICES
TELEVISION
Each patient room is equipped with a television.
close
TELEVISION
VISITING HOURS

Inpatient visiting hours are as follows:

12.30 p.m. – 2.30 p.m.

5.00 p.m. – 7.00 p.m.

close
VISITING HOURS
TELEVISION
Each patient room is equipped with a television.
close
TELEVISION
VISITING HOURS

Inpatient visiting hours are as follows:

12.30 p.m. – 2.30 p.m.

5.00 p.m. – 7.00 p.m.

close
VISITING HOURS